FAQs About Home Care Services
In need of home care services? Make sure you obtain the best possible service by asking these questions before you select a care provider.
Q. What is the background of your company?
A. Search out the history and ownership of the company. Find out who owns the company and weigh how the ownership affects the company's service and reliability. Is this agency backed by a nationally strong firm? Is it reputable and in good standing?
Q. How long has your company been in business?
A. The number of years that a home care agency has been in business is not always pertinent to the quality of care given, but it does reflect on the stability and success of the company. VNA Health Group has been in business for 100 years.
Q. What qualifications, certifications, experience and training do you require of your visiting and live-in caretakers?
A. Find out if caregivers' credentials are investigated. Plus, determine whether visiting and live-in caregivers undergo a thorough, professional testing and screening process.
Q. Are your employees insured and bonded?
A. For your protection, ensure that all visiting and live-in caregivers are insured and bonded by the home care agency.
Q. How do you supervise your nurses, therapists, home health aides and live-in caretakers to make sure the proper care is given?
A. Some agencies make scheduled quality assurance calls and visits. To further ensure quality care, see that all visiting and live-in caregivers are regularly and closely supervised by a qualified company representative.
Q. Will the same employee continue with my case?
A. It is difficult to receive good care if different people show up every week. A good home care provider will be concerned with continuity of care with consistent home care services.
Q. Do you conduct a home visit before starting the home care service?
A. When choosing the home care services that are right for you, it is important that the patient and family members discuss the kind of care needed with a home care representative. This will help you determine whether the visiting nurse, therapist, private caregiver or live-in caregiver can meet your needs.
Q. Do you work with my doctor in developing a plan of care?
A. If you require care beyond that associated with activities of daily living, your doctor ought to be involved. Most agencies will work directly with your doctor in arranging and planning for your care.
Q. Can you give me some professional references?
A. Ask for names of people, not just the name of a hospital or organization. One good question to ask these professionals or patients: "Would you use these home care agencies in NJ again for yourself or your loved ones?"
Q. Do you guarantee customer satisfaction?
A. Find out if there is a length of time you will be committed to the home care provider even if you are unhappy with the care they are providing. The home care provider should guarantee care and cancel charges for unsatisfactory service.
To learn more about VNA Health Group, click here or call us at 800-400-0981 for more information. We have been providing high quality home healthcare, hospice care in NJ, and community-based care since 1912.
Visit the National Association for Home Care and Hospice website for more information about home care services.